Role: ServiceNow Architect – Team Lead
Location: Brussels
Working Pattern: 3 days per week onsite in Brussels
Language: English required; French or Dutch would be advantageous
About the Role:
Technology & Risk Recruitment is recruiting on behalf of a client for an experienced ServiceNow Architect / Technical Architect to take ownership of the architecture and technical direction of a large-scale ServiceNow platform.
This is a senior role combining hands-on architecture, technical governance and team leadership.
You will be responsible for defining and maintaining the ServiceNow architecture and roadmap across multiple areas, including ITSM, ITOM, ITAM, CMDB, SecOps and IRM/GRC. Alongside the architecture responsibilities, you will provide technical leadership to the local ServiceNow team, helping to establish standards, guide implementation teams and ensure solutions are scalable, secure, maintainable and aligned with enterprise architecture principles.
KEY RESPONSIBILITIES:
ServiceNow Architecture & Strategy
- Own the end-to-end ServiceNow platform architecture.
- Define the platform roadmap, architecture principles and technical standards.
- Establish governance, design standards and reusable solution patterns.
- Ensure solutions follow ServiceNow best practice and favour configuration over unnecessary customisation.
- Ensure alignment with enterprise architecture, security and compliance requirements.
Solution Architecture & Technical Leadership
- Lead solution design from requirements and discovery through to implementation.
- Produce high-level and detailed solution designs.
- Define data models, CMDB architecture and integration approaches.
- Provide technical direction to developers, administrators and implementation partners.
- Lead technical reviews, quality gates, testing approaches and design governance.
- Coach and mentor the local ServiceNow team.
ITSM
Provide architecture leadership across:
- Incident Management
- Request Management
- Problem Management
- Change Management
- Knowledge Management
- Service Catalog
- SLA/OLA management
- Workflow and process automation
ITAM – SAM / HAM
Experience across ServiceNow Asset Management, including:
- Software Asset Management
- Hardware Asset Management
- Licensing and entitlement management
- Asset lifecycle management
- Reconciliation and normalisation
- Procurement and inventory integrations
- Compliance and audit reporting
ITOM
Architecture experience across:
- Discovery
- MID Server architecture
- Service Mapping
- Event Management
- Alert correlation and automation
- Monitoring integrations
- Operational visibility and service dependencies
CMDB
- Define and govern CMDB architecture and data models.
- Establish CI classes, attributes and relationships.
- Define reconciliation and data quality strategies.
- Establish ownership, stewardship and governance processes.
- Ensure the CMDB supports ITSM, ITOM and ITAM requirements.
SecOps
Experience or exposure across:
- Security Incident Response
- Vulnerability Response
- Security integrations
- Vulnerability prioritisation and remediation workflows
- Integration with security tooling/SIEM environments
IRM / GRC
Experience across areas such as:
- Risk management
- Controls
- Audit
- Compliance
- Evidence collection
- Risk and compliance reporting
Integrations & Platform Engineering
- Define integration architecture and standards.
- Experience with REST/SOAP APIs and IntegrationHub.
- Strong understanding of MID Server architecture.
- Experience with SSO, authentication, roles and ACLs.
- Define secure and resilient data integrations.
- Support upgrade readiness, platform health and technical debt management.
WHAT WE’RE LOOKING FOR:
We are looking for a senior ServiceNow professional with a strong background in enterprise ServiceNow architecture.
You should have
- Proven experience as a ServiceNow Architect, Technical Architect or Solution Architect.
- Strong enterprise ServiceNow implementation experience.
- Excellent knowledge of ServiceNow architecture and platform best practice.
- Strong ITSM architecture experience.
- Strong understanding of CMDB and data governance.
- Experience with ITOM, including Discovery and/or Service Mapping.
- Experience with ITAM, ideally SAM and/or HAM.
- Good understanding of ServiceNow integrations, APIs and MID Servers.
- Experience providing technical leadership or leading ServiceNow teams.
- Strong stakeholder management and communication skills.
- Ability to translate business requirements into robust technical architecture.
- Experience across SecOps and/or IRM/GRC would be highly advantageous.
Certifications
The following would be advantageous:
- ServiceNow Certified Technical Architect (CTA)
- Certified Master Architect (CMA)
- Certified Implementation Specialist (CIS)
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- ITIL or relevant security/risk certifications
- CTA/CMA are advantageous rather than essential.
Language
English is required – French or Dutch would be advantageous.
Why This Role?
This is an opportunity to take a genuine architectural and technical leadership position within a complex ServiceNow environment, influencing the platform roadmap, architecture standards and delivery approach while leading and supporting a local ServiceNow team.
