TRR is recruiting on behalf of our client for an experienced ServiceNow Technical Consultant to join a long-term ServiceNow programme in Brussels.
This is a technical role focused heavily on ServiceNow ITOM Discovery, CMDB, IRE, CSDM, MID Servers and integrations, with responsibility for designing, implementing, troubleshooting and continuously improving the Discovery and CMDB environment.
You will also provide technical leadership, coordinate contributors and work closely with stakeholders around governance, data quality, security, architecture and documentation.
Key Responsibilities:
- Define and maintain Discovery scope, governance, data quality, security, risk and architecture documentation.
- Design, implement, operate and continuously improve ServiceNow ITOM Discovery capabilities.
- Implement and support MID Servers, credentials, protocols, patterns/probes, schedules and ECC Queue monitoring.
- Troubleshoot and resolve complex Discovery and CMDB issues.
- Define and improve the CMDB data model, CI classes, relationships and lifecycle.
- Work extensively with IRE, CMDB Health and data attestation.
- Support CMDB governance and data quality initiatives.
- Work with CSDM and ServiceNow configuration management best practices.
- Develop and maintain integrations using IntegrationHub ETL, Service Graph Connectors and REST APIs.
- Support multi-source reconciliation and data ingestion into the CMDB.
- Configure ServiceNow using Flow Designer, Business Rules and Client Scripts, following upgrade-safe/OOTB principles.
- Provide technical leadership and coordinate other technical contributors.
- Produce technical and architecture documentation.
- Communicate with stakeholders and support governance processes.
- Provide knowledge transfer, coaching and training to other team members.
Required Experience:
The successful candidate will have:
- Strong commercial experience with ServiceNow CMDB and ITOM Discovery.
- Strong hands-on experience with MID Servers, Discovery Patterns/Probes, credentials, protocols and Discovery schedules.
- Strong understanding of IRE, CI classes, relationships, CMDB lifecycle and CMDB Health.
- Good knowledge of CSDM and CMDB governance.
- Experience with IntegrationHub ETL, Service Graph Connectors, REST APIs and multi-source reconciliation.
- Strong troubleshooting and end-to-end technical solution design capabilities.
- Experience with Discovery governance, including scope/subnets, data quality, security, risk and architecture.
- ServiceNow development experience including Flow Designer, Business Rules, Client Scripts and integrations.
- Experience providing technical leadership and coordinating technical contributors.
- Strong communication, documentation and stakeholder management skills.
- ServiceNow Certified System Administrator (CSA) certification.
- Relevant ServiceNow micro-certifications covering areas such as Data Foundations, ITOM Discovery, CMDB and/or CSDM.
- Dutch or French and English are mandatory.
Interested?
TRR is managing the recruitment process on behalf of our client. If you have the relevant ServiceNow CMDB & Discovery experience and are interested in discussing the opportunity, please get in touch and send across your latest CV.
