Role: ServiceNow Consultant | ITSM & CSM
Location: Diegem, Brussels, Belgium
Working arrangement: Hybrid
Contract: 12 Months
Start date: ASAP
Languages: French or English
The opportunity
TRR is recruiting on behalf of a client for a Medior Technical ServiceNow Consultant to support a range of customer projects across the ServiceNow platform. This is a hands-on technical consulting role combining application development, platform configuration, integrations, workflow automation and solution design. You will work with customer stakeholders and technical teams to turn business requirements into scalable, maintainable ServiceNow solutions.
The role offers exposure to multiple customer environments, with a particular focus on IT Service Management (ITSM), Customer Service Management (CSM), Facilities Service Management and Workplace Service Delivery.
Key responsibilities
- Design, configure and develop ServiceNow applications, workflows and platform components.
- Configure Business Rules, Client Scripts, Script Includes, UI Policies, access controls and other platform functionality.
- Develop automated workflows, approvals and subflows using Flow Designer and IntegrationHub.
- Configure ITSM processes, including Incident, Problem, Change, Request, Knowledge and Service Level Management.
- Implement and enhance CSM functionality, including case management, assignment rules, escalations and customer-facing portals.
- Support Workplace Service Delivery and Facilities Service Management solutions, including workplace requests, facilities cases, employee services and room or desk reservations.
- Develop Service Catalog items, Record Producers, Variable Sets, Service Portal components and UI Builder experiences.
- Build and maintain REST/SOAP integrations, data imports, Import Sets and Transform Maps.
- Support CMDB and CSDM implementation, data quality, identification and reconciliation, and CMDB Health.
- Participate in requirements workshops, solution design, testing, deployment, upgrades and technical documentation.
- Troubleshoot platform issues, deliver knowledge-transfer sessions and support continuous improvement.
- Work with customers and internal teams to ensure solutions follow ServiceNow development standards and platform best practices.
Essential experience
- Professional hands-on experience configuring and developing on the ServiceNow platform.
- Practical experience with both ITSM and CSM.
- Experience with Service Catalog, Request Management, Flow Designer and workflow automation.
- Experience creating Record Producers, Variable Sets, notifications, reports and dashboards.
- Experience with Service Portal and/or UI Builder.
- Experience developing REST or SOAP integrations and working with Import Sets and Transform Maps.
- Understanding of CMDB, CSDM, identification and reconciliation concepts.
- Strong JavaScript and knowledge of server-side and client-side ServiceNow development.
- Experience gathering requirements and translating them into technical solutions.
- Confidence working directly with customers and supporting workshops, demonstrations or training.
- Familiarity with Agile delivery, testing and controlled deployment practices.
- Experience with, or a strong working knowledge of, Workplace Service Delivery and Facilities Service Management processes.
- Professional proficiency in French and/or English.
Mandatory ServiceNow certifications
Candidates must hold all four of the following:
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- Certified Implementation Specialist – IT Service Management (CIS-ITSM).
- Certified Implementation Specialist – Customer Service Management (CIS-CSM).
Additional certifications in Discovery, Service Mapping, HAM, SAM, HRSD, Security Incident Response, Workplace Service Delivery, Facilities Service Management, CMDB/CSDM or ITIL 4 would be advantageous.
Technical environment
JavaScript, Business Rules, Script Includes, Client Scripts, Glide APIs, Flow Designer, IntegrationHub, REST/SOAP, MID Server, ECC Queue, Import Sets, Transform Maps, Service Catalog, Record Producers, Service Portal, UI Builder, Automated Test Framework, CMDB Health, CSDM, reporting and dashboards.
Interested?
If you have strong hands-on ServiceNow development experience and hold all four mandatory certifications, we’d be keen to hear from you.
Please get in touch with TRR to discuss the opportunity and share your latest CV, certification details, availability and day-rate expectations.
