ServiceNow Developer
Location: Belgium – Hybrid
Start: ASAP
Contract: Until the end of 2026, with potential extension
Working pattern: Full-time, hybrid
Languages: Dutch and/or French + English
We are looking for an experienced ServiceNow Developer to join a major ServiceNow transformation programme in Belgium.
The role will focus primarily on the Customer Service Management (CSM) module, working alongside architects and business analysts to turn defined requirements into high-quality, scalable ServiceNow solutions.
Key Responsibilities
- Develop and configure solutions within the ServiceNow platform, with a focus on CSM
- Translate business requirements into effective technical solutions
- Configure Cases, Case Types, Workflows, Catalog Items and Record Producers
- Follow an out-of-the-box (OOTB) first approach and minimise unnecessary customisation
- Develop and configure Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Notifications and SLAs/OLAs
- Use JavaScript/GlideScript, Flow Designer and/or UI Builder
- Support ServiceNow portal configuration
- Develop and support integrations using REST, SOAP and IntegrationHub
- Contribute to testing, releases, go-live and production support
- Produce technical documentation and share knowledge with the wider ServiceNow team
Essential Experience
- 5+ years’ experience with ServiceNow development, deployment and configuration
- Strong hands-on experience with ServiceNow CSM
- Good understanding of the CSM data model and standard functionality
- Strong JavaScript/GlideScript skills
- Experience with Flow Designer and/or UI Builder
- Experience with REST/SOAP and/or IntegrationHub
- Strong understanding of ServiceNow best practices and OOTB functionality
- Experience working within Agile/Scrum environments
- Strong communication skills and the ability to work with both technical and business stakeholders
Desirable
- ServiceNow CSA and/or CIS-CSM certification
- Experience within government or public-sector environments
- Experience with other ServiceNow modules such as ITSM or HRSD
- Experience with Virtual Agent, Employee Center or Service Portal
Languages
- Good command of Dutch or French
- Ability to communicate effectively in the other national language
- Good command of English
If you’re a ServiceNow Developer with strong CSM experience and are interested in a hybrid opportunity in Belgium, we’d be interested in hearing from you.
