TRR are looking for an experienced ServiceNow Technical Consultant to join one of Europe’s most exciting ServiceNow Programmes to help reinforce the SN Competency Centre and to help setup and operate the ServiceNow Platform and ITSM Tools.
This position requires deep technical understanding and experience in the ServiceNow platform and the ITSM and CSM applications. The principal function will be to help and guide the service in the context of the maintenance and continuous improvement of the ServiceNow platform. (Principally on ITSM and CSM modules but also on ITOM, HAM, HRSD and SPM modules)
Position Responsibilities:
• ITSM and CSM maintenance
• CMDB configuration & data quality control
• CSDM data modelling
• Performance Monitoring and Management
• Data Archiving and Rotation
• Modification of System Properties
• Core Integration Updates and Maintenance
• Search Management
• Index Identification and Creation
• Migrate Update Sets to UAT and Prod
• Instance Cloning
• Upgrade Planning and Execution
• Configuration Reviews
• Application Plugins management
• Instance patch Management
• Notifications set up
• Health Scanning follow-up
• Error Identification and Remediation
• Define and maintain operational procedures
• Level 3 support
* Please note you must be based in the EU and be an EU citizen for this position.
